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Tech support, if you like
Posted: 19 December 2007 08:41 PM   [ Ignore ]   [ # 1 ]  
Administrator
Total Posts:  44
Joined  2005-01-14

Hi Dorothea and Kris,

Hmmmm . . . sounds like we’ve some interesting challenges happening. Well, I am an admin but as of yet see no way to retrieve a password. Still, I’ll do some exploring. In the meantime it is good to here Tan Ahimsako is on the trail as well as I’m no techy.

Dorothea, thanks for following up with all this, I hope you have a wonderful and warm holiday in Texas!

 Signature 

Anjali,
Upasika Sakula

 
 
Posted: 19 December 2007 06:36 PM   [ Ignore ]   [ # 2 ]  
Administrator
Total Posts:  70
Joined  2006-05-26

Hi, Kris.

Well, your question about retrieving your previous password is a good one. It would be interesting to find out whether that identity encounters the same problem. But I’m afraid that the question is out of my depth. I’m not a system administrator, so Tan Ahimsako—or someone else more “powerful” than I—will have to pursue that. Here’s hoping that some forward progress will be made soon.

I’ll be out of touch for a couple of weeks, visiting children and grandchild in Texas, till early January.

I wish everyone a pleasant holiday season—whatever that might mean for you.

Dorothea

 
 
Posted: 19 December 2007 06:15 PM   [ Ignore ]   [ # 3 ]  
Jr. Member
Total Posts:  38
Joined  2007-06-30

Hi Dorothea,

Wow! that was quick! I was afraid we’d been orphaned. (kidding) I’d be happy to help Tan Ahimsako in anyway I can. You might remember that I originally joined in January 07 but forgot my password and rejoined. It would be interesting to see if the same thing happens using my first sign in info. Is it possible to retrieve my other password? Just a thought.

Kris

 
 
Posted: 19 December 2007 05:36 PM   [ Ignore ]   [ # 4 ]  
Administrator
Total Posts:  70
Joined  2006-05-26

Hi, Kris.

Ajahn Sudanto has passed on this problem to Tan Ahimsako, who is looking into it. I recommended that he get in touch with you, JB, and James if he needs any more details on how you experience it. It would be interesting to know whether our newest member, Aman, has experienced the problem. As I understand it, the problem is only present for people who joined the forum in June, 2007 or later. Therefore, the rest of us are not much help in debugging it.

Anyway, we can just hope that Tan Ahimsako can make some headway—perhaps with the help of the programmer who created the forum.

Wishing everyone well,
Dorothea

 
 
Posted: 19 December 2007 05:20 PM   [ Ignore ]   [ # 5 ]  
Jr. Member
Total Posts:  38
Joined  2007-06-30

Hello All,

Just wanted to mention that the sign in issue remains. (The Disappearing Forum) The same thing happens (to me) using both Firefox and Internet Explorer. Of course I’m not 100% sure this would explain the relative lack of participation compared to the high number of registered members, but it seems likely. Is there a chance that this could be looked in to?

Kris

 
 
Posted: 19 December 2007 05:15 PM   [ Ignore ]   [ # 6 ]  
Jr. Member
Total Posts:  38
Joined  2007-06-30
Jaiboon - 08 December 2007 02:56 PM

Hello,
I have not been getting e-mail notifications of postings to a couple of sites here for though I just checked in and found a new one on Tech Support and one other one. I am subscribed to both sites. Has this been happening to anyone else?

Hi Jaiboon,

I haven’t had that problem. You probably know this, but for anyone who doesn’t: If you’re subscribed to a topic you will only get one notification if there is one new post. If you don’t actually log in and visit that topic, you will not receive notification if there is another post to that topic. So, if you get a notification and read that post without logging in, technically you’re no longer subscribed to that topic.

I hope this helps some.

Kris

 
 
Posted: 08 December 2007 03:25 PM   [ Ignore ]   [ # 7 ]  
Administrator
Total Posts:  70
Joined  2006-05-26

James asked:

“I’m wondering who is responsible for building Abhayagiri’s website. I have been working on building an idea I have for a website devoted to studying the Dhamma and it looks like I might need some professional help a little down the road. Abhayagiri’s site is so beautiful.”

Sorry I haven’t responded to this question. I’m afraid that I don’t know the answer. But I do agree that it’s a beautiful web site.

Dorothea

 
 
Posted: 08 December 2007 03:20 PM   [ Ignore ]   [ # 8 ]  
Administrator
Total Posts:  70
Joined  2006-05-26

Hi, Jaiboon.

Well, I was just notified with an email of your post to the Tech Support topic, so I guess that’s working for me right now. However, a while ago I thought that I wasn’t being notified of new posts to topics that I subscribe to. Somehow I forgot about the problem, and then I began to doubt whether it was a problem at all. Let’s see whether anyone else responds to your question.

Watching and waiting,
Dorothea

 
 
Posted: 08 December 2007 02:56 PM   [ Ignore ]   [ # 9 ]  
Active Member
Total Posts:  23
Joined  2006-09-04

Hello,
I have not been getting e-mail notifications of postings to a couple of sites here for though I just checked in and found a new one on Tech Support and one other one. I am subscribed to both sites. Has this been happening to anyone else?

 
 
Posted: 28 November 2007 06:39 PM   [ Ignore ]   [ # 10 ]  
New Member
Total Posts:  9
Joined  2007-10-11

I’m wondering who is responsible for building Abhayagiri’s website. I have been working on building an idea I have for a website devoted to studying the Dhamma and it looks like I might need some professional help a little down the road. Abhayagiri’s site is so beautiful. Thanks

-James

 
 
Posted: 29 October 2007 12:35 PM   [ Ignore ]   [ # 11 ]  
Administrator
Total Posts:  70
Joined  2006-05-26

Hi James, Kris, and JB.

Welcome, James!

Sorry I haven’t been around to respond to James’ pleas for help. I’ve been in England at Cittaviveka and Amaravati monasteries for the last couple of weeks. Now I’m back, and the rains retreat has ended, so I’ll see whether we can enlist the aid of a system administrator (probably Ajahn Sudanto) to solve the problem of the disappearing forum list. Stay tuned (but still patient).

Thanks,
Dorothea

 
 
Posted: 15 October 2007 09:31 AM   [ Ignore ]   [ # 12 ]  
Jr. Member
Total Posts:  38
Joined  2007-06-30

Hi James,

I’m glad you persisted! There are some quirks for sure. I agree that many have likely given up, but at this point it seems there is no known remedy.

Kris

 
 
Posted: 15 October 2007 08:39 AM   [ Ignore ]   [ # 13 ]  
New Member
Total Posts:  9
Joined  2007-10-11
Dorothea - 08 August 2007 08:44 AM

***** Disappearing Forum List ******

(1) Without logging into the Abhayagiri web site, you go to the forum home page either by clicking on “Participate>Forums” at the top of the Abhayagiri home page or by specifying the URL (http://www.abhayagiri.org/index.php/forums). You see both forums listed. But—when you are still on the forum home page and you log in, the forums disappear.



Both JB and KrisR joined on August 2. It would be interesting to know whether people who’ve joined after them, or any other members, have experienced this problem. If you have, please post a message to this topic.

Thanks,
Dorothea

As a new member I have been struggling with trying to figure out this bug for the last few days. Luckily I found the tech support thread while not logged in. I could easily see however that somebody less motivated than I to figure this thing out might just give up. This is a very strange bug that is probably costing the forum members. Strange how it doesn’t seem to affect everyone though. It’s good to be here!

-James

 
 
Posted: 28 September 2007 06:26 AM   [ Ignore ]   [ # 14 ]  
Jr. Member
Total Posts:  38
Joined  2007-06-30

Thanks Dorothea,

No worries! All of your efforts and interest are greatly appreciated. I’ll try not to add any more to Ajahn Sudanto’s to do listLOL

Kris

 
 
Posted: 27 September 2007 09:24 AM   [ Ignore ]   [ # 15 ]  
Administrator
Total Posts:  70
Joined  2006-05-26

********* Overview of How Forum Features are Determined **********

Hello, All.

Just for anyone who’s interested, here’s my understanding of how the software that underlies the forum is structured—and therefore how it provides various features (such as how topics are ordered in the topic list). There are three layers:

(1) The software package that provides the “platform” from which a programmer created the Upasika Life Forum sometime late in 2006. This software package was either purchased by Abhayagiri, or it is available for free (I don’t know). In any case, it came from a professional source. Note that many forums have no doubt been created from this same software package. Each of these forums has different features and can be considered a separate “implementation” of the software package. Each implementation was created by a programmer who worked with the tools provided by the software package.

(2) The Upasika Life implementation, which is the result of the programmer’s work in 2006. This is the Upasika Life forum as we know it. I don’t know who the programmer is who did the work, but I don’t think he or she is readily available for making adjustments to the implementation. Part of the implementation is a control panel (this might not be the exact name), in which system administrators can configure the implementation. That is, administrators can set “switches” to indicate how they want various features to work. For example, they might be able to set a switch that determines whether the most recent posts are displayed first or last within a topic. The specifications that a system administrator has made by setting these switches, one way or another, can be called configuration settings.

(3) The configuration settings that have been decided upon by the system administrators of the Abhayagiri web site. The configuration settings determine some of the ways in which we interact with the forum, but (frankly) not very many of those ways. On the whole, the way the forum works was determined by the software package and the implementation. The primary system administrator is Ajahn Sudanto. Sakula is a system administrator too, but her area of responsibiltiy is primarily adding new Upasika Life forum members. I’ve declined to be a system administrator.

So . . . to get to the point of all this: If we see some forum feature that we’d like to change, it might or might not be possible to change it. If it’s determined by a configuration setting that’s on the control panel, then we might be able to change it by talking to a system administrator. But if it’s not determined by a configuration setting (that is, if it’s “hard coded” into the implementation or the software package), then even a system administrator can’t change it.

Note that Sakula and I are moderators of the forum, which means that we are more concerned with the content of the messages and topics, and less concerned with the technical features of the forum software, implementation, and configuration. Nevertheless, we’re the ones who can most immediately respond to your technical concerns. And this topic is the place to speak up about them :-)

If I’ve said something that isn’t accurate, please someone correct me. This is all IMHO.

Dorothea

 
 
 
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